Returns Policy of Kashmirica
We at Kashmirica (www.kashmirica.com) believe in providing a delightful experience to our customers. We serve you with the best of Kashmiri Products. Nevertheless if you didn’t find your stuff amazing, we ensure you a hassle free and easy return policy.
We feel sorry that your order didn’t work out for you but we ensure that there are no regrets. You can return your product and earn for your next order a store credit from us. Your store credit comes with the power of being used at any time in the future and for any product on Kashmirica (www.kashmirica.com).
- You must inform us about your return within 24 hours from the date of delivery. Mail us about your concerns at [email protected] or WhatsApp at 7780868998
- If the product you receive is damaged or not up to your quality expectations, drop in a return request and we’ll arrange a reverse pickup of it from your address. In this case, please ensure that the product is unused, retains its original tag and is packed for the courier company to pick up.
- The product should reach us in its original condition without any damage or any other kind of tampering.
- The product should be returned in a well packed box so as to avoid any damage in the transit.
- The shipping address/return address of Kashmirica should be clearly mentioned on the package to be returned and in complete detail. The return address will be provided to you over e-mail by our Customer Success Team.
- For return of gourmet foods, there are unfortunately no returns.
- No returns are accepted for customized products.
- No Returns are accepted for products during discounted sales.
- For each return in craft products which are not damaged and perfect in make, a restocking fee is charged.
- For orders more than Rs 3000, Rs 400 is charged as restocking fee.
- For orders less than Rs 3000, Rs 200 is charged as restocking fee.
- For Pashmina orders more than Rs 30000, Rs 1000 is charged as restocking fee.
In these rare scenario, your returns are not accepted:
- The product is damaged or has been tampered with in any way.
- The product has been used, worn, washed or changed in any other way.
- Crafts are prone to a slight variation in the design, color and pattern work; therefore we may not be able to refund your order if the same are your criteria for making a return.
- You are as such requested to inquire about any doubts that you may have regarding the products before going for the final purchase. Drop in a mail at [email protected] or WhatsApp at 7780868998 and have all your doubts cleared.
- The products are of standard quality but not to your personal liking in terms of taste and color.
If you wish to cancel your order with us please note:
- The order can only be cancelled if and only if, it has not already been shipped.
- If the order has been paid for through a credit card or net banking and has not yet been shipped, we will refund the order in full amount.
- However, once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side.
- The ‘Made to Order’ and other Customized orders are in no way eligible for cancellation.
Most of the products on Kashmirica (www.kashmirica.com) are handmade; hand woven and intricately crafted, as such there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using.
If an order is subjected to any damage, manufacturing defect or fault from our side, send in a mail at [email protected] and once we verify the same, we will refund your order in full amount.